FAQ's

Currently, you can earn up to 80% of your net earnings with an active Creekwire Ultimate subscription, and up to 75% of your net earnings with our Free tier. All we ask is that you cover our direct 3rd party billing fees and 3rd party video delivery fees so we can keep the lights on. Those 3rd party fees are subtracted once you redeem your earnings from your account.
No, the whole transaction takes place directly within the video player. Your fans don’t even need an account with us.
No, they only have to do it once, the system will remember them, if they choose, and the next time they pay for a video they will just get a text message from our system to approve the transaction.
Yes! Note that our URL automatically routes you to (https://) so all of your transactions are secure. We do not store any sensitive information on our site. By using our merchant's client libraries, for the web or the mobile APIs, we are automatically compliant with the strictest PCI requirements. No sensitive data hits our servers.
Yes! However, keep in mind that your viewers will only be able to watch again on the same device and browser that they purchased your stream.

We support the following media formats for uploading:

  • 3GP, AAC, AVI, FLV, MP4, MOV and MPEG-2

Videos are encoded as follows:

  • Resolution: 720p (Free plan) and 1080p (Creekwire Pro)
  • Codec: h.264, vp8
  • Bit Rate: 2200
  • Frame Rate: 30
  • Display Aspect Ratio: Auto
  • (if you have a specific requirement please contact us and we'll do our best to accommodate.)

Audio is encoded as follows:

  • Codec: AAC
  • Sample Rate: 44100
  • Bit Rate: 160
  • Channels: 2
Creekwire signup is very fast, less than a minute. We don’t ask for much information other than your email address. Depending on the length of your video, sometimes it takes a little while to encode your video. But don’t worry we email you as soon as its ready to be shared with your audience.
Freedom of expression is of utmost importance. Our platform is agnostic so it works with any type of video content. We do not discriminate on video content, so long as it is within the confines of the law, all videos should be 2257 compliant, please refer to our Terms of Service.
We leave that totally up to you. We recommend testing out different viable price points for your particular content.
Yes, you can change the price anytime you wish.
Yes, just use the embed tag we provide on every video page.
There is no difference at all. We only have pages on our site for our users that don't have their own sites.
Other sites count views, we prefer to count purchases. It also doesn’t make sense for us to count views since your audience can re-watch multiple times.
The option for the content provider to set the video for download is in our development cycle, if you want to speed it up please email us here.
When your account reaches $150.00 you are eligible to redeem your account. Inside the Account tab just push the big red button (which changes to green once you hit $150) and we do the rest.
Creekwire has adopted the following policy toward copyright infringement on the Services in accordance with the Digital Millennium Copyright Act (the "DMCA").
We are not a destination site for users to discover new videos. Also, privacy is very important to us, so we prefer our users to control who sees their videos.
Yes, Click on Plans and sign up for Creekwire Ultimate, or take advantage of our free 30 day trial period.
Contact us right away and please provide us with the type of device you are using, your browser, connection speed, and any other information you think will help us solve the problem.
We highly recommend using a modern browser such as Chrome, or at least make sure you are using the latest version of your browser of choice. Older versions such as IE do not play well with us. If you're still experiencing problems, Contact us right away and please provide us with the type of device you are using, your browser, connection speed, and any other information you think will help us solve the problem.
Absolutely! We highly encourage your to upload a trailer or a preview of your video to give your audience a taste of what they'll be paying for. All you have to do is click on 'edit' in your Videos page and then drag & drop your trailer.
We pass our direct 3rd party fees for our Video on Demand service to you, which is netted from your payout. These 3rd party fees are: Video Delivery Fee - 1.29%, Payment Processing Fee - 5.9% plus $0.51 per purchase. Our service fee is 25% on Free accounts and 20% on Creekwire Ultimate accounts.